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REFUND POLICY
All
sales final on CLOSEOUT - CLEARANCE ITEMS. If we make an error in
the items shipped please contact us by phone (989) 661-2402 or by email:
sales@harmonycandles.com and we will correct the error.
NON-DISCOUNTED
CANDLES AND ASSESSORIES
HARMONY CANDLES & GIFTS
wants you to be completely satisfied with your purchase. If you are not satisfied with the
product you purchased, it must be returned, postage paid, in the original box with
adequate cushioning material to ensure a safe journey for its contents. The full purchase
price of item which is received in undamaged, re-sellable condition, less the
original postage and handling charges will be mailed to you within 10 days of receipt of
returned items. If you prefer to receive a replacement item of the same value, it will be
shipped to you and we will waive any postage and handling charges.
PRODUCTS DAMAGED IN
TRANSIT -
also refer: Shipping
& Handling The U.S. Postal Service or UPS
(if you have requested USP shipment of your order) responsible for all items damaged in
transit. If your purchase arrives in an apparently damaged condition, please contact them
and report the damage to them. You will be informed of the claims procedure. If you are
not satisfied with the response of the shipper, please call HARMONY CANDLES & GIFTS
at the telephone number shown below and we will assist you.
DELIVERY LEAD TIME
At HARMONY CANDLES & GIFTS,
we understand your need to receive your purchases promptly so we strive to ship all
orders on the same day they are received. However, due to circumstances beyond our
control, we ask that you allow up to 15 working days to receive your order.
All phone orders paid by personal check, please allow working time for
your check to clear prior to shipping items.
RETAILERS
If you are a retailer
interested in selling our fine candle products, please call the number below to obtain
information or email us with contact information including your business phone number. We
are happy to establish merchant accounts.

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